Refund Policy

We want you to feel confident subscribing to Ace Streak. This policy explains how trials, billing, and refunds work.

1. Free Trial

New subscriptions include a 7-day free trial. A valid payment method is required to start the trial, but you will not be charged anything during this period. You can cancel any time before the trial ends and you will not be billed at all.

2. After Your Trial Ends

If you do not cancel before the end of your 7-day trial, your subscription automatically converts to a paid monthly plan at the then-current price (currently $5.00 USD/month), billed to the payment method on file.

3. Requesting a Refund

If you are charged unexpectedly, or believe you were billed in error, contact us within 14 days of the charge at hello@acestreak.xyz with your account email and the date of the charge. We review every request individually and aim to respond within 2 business days.

We will generally issue a full refund where:

• You were charged after attempting to cancel before your trial ended
• A technical issue with the App prevented you from using the service you paid for
• You were charged in error or as a result of a billing system fault

4. Partial Billing Periods

We do not provide prorated refunds for partial months. If you cancel mid-cycle, you will retain access to the App until the end of your current paid billing period, after which your subscription will not renew.

5. How Refunds Are Processed

All payments are processed by our payment provider, Paddle, who also handles refunds on our behalf. Approved refunds are returned to your original payment method and typically appear within 5–10 business days, depending on your bank or card issuer.

6. Cancelling Your Subscription

You can cancel your subscription at any time from the in-app Settings screen, or by emailing hello@acestreak.xyz. Cancelling stops future billing — it does not automatically trigger a refund for the current period, per Section 4 above.